Shopify
Store Operations Coordinator
Investigates stuck orders, stock problems and delivery delays so your store team knows what needs attention.
CrewSource
Use cases · Shopify Ops
No order stuck, no customer left waiting. Even when you're not at the desk.
Running a store means hundreds of small exceptions: a payment that failed, an order stuck in fulfilment, a customer asking where their parcel is. AgentWorks agents catch them, fix what they can, and tell you only about the ones that need you.
How this team runs on agents
A goal on top. Agents doing the work. People approving what matters.
Goal Illustrative
“Keep every order moving”
Orders stuck over 24 h2 left
Agents own the target end to end. Every day the number is checked and what is not working gets changed.
Flow
Stuck order → resolved
Spot payment, fulfilment or shipping issues, fix what the rules allow, message the customer.
Crew
Store expert
Answers "where is my order?" on WhatsApp and email from the order history and your policies.
People
Approve the exceptions
Refunds over your limit and unhappy key customers come to the store owner first.
Everyone’s personal AI connects in, through AgentBridge
Claude CoworkChatGPTThe founder asks Cowork "what went wrong with orders today?" and approves two refunds there.
Claude CodeCodexCursorThe developer’s coding agent asks the Store expert which SKUs keep failing before changing the checkout.
SlackWhatsAppEveryone else asks and approves where they already talk.
- 01Orders get stuck quietlyPayment, fulfilment or shipping issues sit unnoticed until the customer complains.
- 02"Where is my order?" all dayThe same questions arrive on email and WhatsApp, and each one takes you out of real work.
- 03Reviews go unansweredUnhappy reviews stay public without a reply, and nobody links them back to the order.
Example goal
Keep every order moving
Primary metricOrders stuck over 24 hours
0
target 0. Illustrative numbers.
Premade agents
Start from agents that already know the job.
Each one comes with its goal, its tools and its guardrails. We set up the first one with you.
Shopify
Returns & Refunds Coordinator
Checks a return or refund request against the order and your policy, then prepares a decision and customer reply.
CrewSource
Shopify
Checkout Recovery Coordinator
Checks whether a checkout still needs follow-up and whether contact is allowed, then drafts a recovery message for review.
CrewSource
Shopify
Order Exception to Resolution
Brings the order problem and refund request together so your team can approve a resolution and check what happened.
GoalSource
Shopify
Inventory Risk to Reviewed Replenishment
Flags stock at risk of running out and prepares a reorder proposal using the supplier information available.
GoalSource
Works with Shopify, Gmail, WhatsApp and Slack, plus any supplier portal through its own browser. See connectors →
How it works
You set the target. The agents keep working until it's hit.
Set the goal
Pick a premade agent or describe the outcome, then agree the metric and target with us.
Run
Agents work through your tools on a schedule. You choose which actions run on their own and which wait for a person; we agree those rules during setup.
Measure
Every run records what it did and what it moved, so you see progress, not activity.
Review each run, improve the next
What broke gets fixed, what didn't work gets dropped, and the next idea gets tried.
FAQ
Questions, answered.
Can it change orders in Shopify?
Only what you grant. Reading orders is the default; updates, refunds and customer messages can each require your approval. The Docs guide "Set your first goal" shows how to frame these limits as rules.
Does it work with my apps?
If an app has an API, an MCP server or a web page, an agent can use it.
What about refunds?
Refunds above the limit you set always wait for you, with the order and the conversation attached.
More use cases
Other goals agents can own.
GTM OpsAgents run outbound and follow-ups. Reps take the calls.Growth & Customer AnalyticsAsk why a number moved. Get the evidence.Engineering OpsRelease checks, incidents, security and cloud cost.Customer supportFast first replies, sensitive ones handed to you.Finance & billingChase invoices, recover payments, weekly numbers.Marketing & growthSEO, AI search visibility and conversion.
Start with one goal. We'll set it up with you.
Book a short call. We connect your tools, pick the agent and agree the metric together.